Sony Canada
Sony Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sony Canada has 2.4 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Sony Canada to a friend or colleague.
- Rating Distribution
Pros: Good product, Good games, Playstation popular brand.
Cons: Customer service, No customer service at all, Accessories not available.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sony Canada has 2.4 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Sony Canada to a friend or colleague.
- Rating Distribution
Pros: Good product, Good games, Playstation popular brand.
Cons: Customer service, No customer service at all, Accessories not available.Recent recommendations regarding this business are as follows: "Never purchase Sony any product", "Don't bother or watch what you do or Sony Canada will rip you off", "My Sony HT-A5000 sound bar unexpectedly stop playing whatever is being played. And go to the to Spotify main screen? I have no Spotify account set up on the bar? So it’s really annoying. Any help would be appreciated. I’ve already unplugged, reset, check for firmware updates or verify it’s on the latest update. still nothing. Pls call me back to support", "Find another good brand with more warranty and buy from a spécialised store not BestBuy or others!", "DO NOT buy Sony headphones. They break in fee months.".
Most users ask Sony Canada for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sony Canada Reviews
"Deativation or removal of ps4 account and keep ps5"
I have a ps4 and a ps5 i still have my ps5 but unfortunately my ps4 was stolen and someone keeps trying to go on it ...can you remotely deactivate ps4 i tried...
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Verified Reviewer
905818****
My the cord where you put the cord it doesnt work please call me 905818**** it doesnt work like when I put in the wire it doesnt connect like no signal I trued to use a different tv and wires I did that two times With different cords and tvs and stil doesnt work so please call me the people at Best Buy told me to call you guys when I brought it in
- You guys will help me
Preferred solution: Get my ps5 fixed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failed delivery of product and kept payment
Sony Canada kept 85.04 I paid for on pre-ordered NHL 25 standard edition due to a issue they seem to not want to fix if a person downloaded trial versions of games in this case I downloaded trial version of the deluxe edition and they refused to give me a refund when I couldn't get the standard edition I actually paid for to download they came up with all these excuses for troubleshooting that none could be done or ones that I already done myself or with the online agent
- Shady
- Condescending
- Disrespectful
Preferred solution: Full refund
User's recommendation: Don't bother or watch what you do or Sony Canada will rip you off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Resolved: Do not understand
It was initially very difficult to get in touch with a live person . Once I did , the problem was solved.
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Verified Reviewer |
Vancouver, British Columbia
Sony HT-A5000 Weird Bug
The Sony HT-A5000 sound bar unexpectedly stop playing whatever is being played. And go to the to Spotify main screen?
I have no Spotify account set up on the bar? So its really annoying. Any help would be appreciated..
Ive already unplugged, reset, check for firmware updates or verify its on the latest update... still nothing
User's recommendation: My Sony HT-A5000 sound bar unexpectedly stop playing whatever is being played. And go to the to Spotify main screen? I have no Spotify account set up on the bar? So it’s really annoying. Any help would be appreciated.. I’ve already unplugged, reset, check for firmware updates or verify it’s on the latest update... still nothing. Pls call me back to support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kamloops, British Columbia
Worst customer service
I have bought the earphone and after 3 months it stopped working and I am calling customer care no one is answering wasting my time only.
- Worst customer service and product
Preferred solution: Full refund
User's recommendation: Never purchase Sony any product
Kelowna, British Columbia
Connect wireless subwoofer to soundbar
Tech assistance was great, solved issue quickly and politely
Highly recommend Sonny if you can reach him
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Verified Reviewer |
Halifax, Nova Scotia
Sony’s account recovery journey
Basically had a different DOB than my actual one because I created the account when younger. For some reason got logged out of my Playstation account and couldnt log in without having to say my DOB to recover my password (since I had forgotten it).
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product Malfunction
Hello,
Hope this email finds you well. I recently purchased a Sony Earbuds - Sony WF-C700N Truly Wireless Noise Cancelling in-Ear Bluetooth Earbud Headphones with Mic and IPX4 Water Resistance, Violet, through Amazon last January 2024.
Everything seems to work pretty well but today, the Left bud stopped connecting to my phone but the Right bud seems to work pretty well. It usually connects automatically to my phone whenever i put it in my ear.
I tried restarting the earbuds or even uninstalling the App for Sony Headphones in order to restart everything but it didnt seem to work.
This is my second device with sony and i would love to be able to use it more.
I believe I still have a One year warranty with the device. Is there anyway I can receive a replacement without a return or something?
Sorry for the inconvenience.
Hope you have a great day!
Preferred solution: I would like to have a replacement for the said product if possible.
Kelowna, British Columbia
Connect wireless subwoofer to soundbar
Very helpful and patient as he walked me through the hookup and connection process!
System works perfectly now.
Thank you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service vs warranty
After 11 months, my Sony Bravia does not work at all, no electrical contact. I placed a call on Monday, July 8, 2024, and up until now, July 11th, there has not been an answer or a schedule with a technician! It's still under warranty (1 year is not long for the price) but no TV since then!
Preferred solution: replacement
User's recommendation: Find another good brand with more warranty and buy from a spécialised store not BestBuy or others!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Jeddah, Mecca Region
Account
I have a PlayStation account and I mistyped my email and I want to recover my account I was changing my account information and I misled the email and I would like to retrieve my account
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Verified Reviewer |
Chebogue Point, Nova Scotia
Deativation or removal of ps4 account and keep ps5
I have a ps4 and a ps5 i still have my ps5 but unfortunately my ps4 was stolen and someone keeps trying to go on it ...can you remotely deactivate ps4 i tried deativating all devices under my account its not working
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Verified Reviewer
Forgot password
I forgot my password and Im trying to go back into my account but I dont have the login for the email
Preferred solution: A password change
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Resolved: Disappointed my Tv didn’t ever last a full 4 years
Company fixed the issue and I have been provided with apology. Yes we are very pleased with the service we got from Sony Maria Lopez was great and help tremendously.As of May 21 we received the TV we Paid 499.99 for with a 2 year warranty,which we feel was very fare.Thanks to you Comany for alerting Song it’s appreciated.As of May 21 I put a cheque in the mail to say thanks again. Mary Nelson
Within 10 minutes I had a response from Maria Lope. And she was a great *** messaged back and forth a few time and spoke phone.Im very pleased to say they were great to work with and they offered me a solution that we both agreed on .I should hear from them again within 48 hours.Thank you for your help.Im pleased.
When I try turning it on the on light turns red .I had my cable company come in because I thought it was just a issue with the internet.But they say the Tv isnt working.Other tv is working fine. Very disappointed.Wanted your company to know if you can help ,great.
User's recommendation: I haven’t heard anything from Sony as of yet ,my message was only sent 10 minutes ago.
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Verified Reviewer |
Montreal, Quebec
Very disappointed in sonny headphones
I am hugely disappointed with my headphones. I did not work all summer to save to buy those headphones just so they could break in a few months.
To add to my disappointment in your product, I found out that five of my classmates had bought the exact same headphones and they all broke in the same way. I guess that's why they were on sale. Why do you sell such poor quality products? Can people barely afford them, only for them to break and have to buy again?
And the product has a warranty, but Best Buy wanted me to purchase the Squad subscription so they could fix my headphones. Don't you know that students don't have a lot of money?
User's recommendation: DO NOT buy Sony headphones. They break in fee months.
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Verified Reviewer
Ps2 controller repair
I have a PS VR2 that has a broken controller. It has stick drift.
It is a little over a year old and I have the receipt.
Sony is impossible to get a hold of. Why can't I purchase a new controller for the VR2?!
Preferred solution: Repair, replacement or option to purchase a controller
About
, , , ,
Sony Canada is a company being a wholly owned Sony Corporation subsidiary, specializing in provision of various Sony brand products. The Company was established in 1955, with headwaters based in Toronto. Product line offered by Sony Canada to its customers includes: blu-ray players, televisions, digital cameras, camcorders, computers, broadcast cameras etc. Under such brand names as VIO, IPELA, Handycam etc. Sales offices of Sony Canada are located in such Canadian cities as Toronto, Vancouver and Montreal. As for today the approximate number of Sony Canada is 1,200, The network of authorized Sony dealers in Canada includes about 500 dealerships.
Sony Canada is ranked 331 out of 3667 in Appliances and Electronics category
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